Responsible Gaming
Gaming Should Be Fun, Not a Way to Make Money
At Grosvenor Casino, we believe that gaming should be enjoyed purely as entertainment. Casino games are games of chance, and the house always has a mathematical advantage. Never view gambling as a way to earn money, solve financial problems, or supplement your income. If you find yourself gambling beyond your means or experiencing distress, please seek help immediately.
Age Verification
You must be 18 years of age or older to participate in gambling activities in Great Britain. This is a legal requirement. If you are under 18, we urge you not to gamble. Parents and guardians should monitor young people's access to gaming platforms and educate them about the risks of problem gambling.
Warning Signs of Problem Gambling
Recognising problem gambling early is crucial. Ask yourself if you experience any of the following:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money you cannot afford to lose
- Hiding or lying about the amount of time or money spent gambling
- Neglecting family, friends, work, or education due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Failed attempts to cut down or stop gambling
- Using gambling to escape problems, stress, or negative feelings
- Borrowing money or going into debt to finance gambling
- Experiencing relationship problems or financial difficulties because of gambling
If you recognise any of these signs in yourself or someone else, seek help immediately.
Self-Help Tools Available at Grosvenor Casino
Grosvenor Casino provides responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a given period
- Reality Checks: Receive reminders about the time and money you've spent during your gaming session
- Session Timeouts: Automatically close your account after a set period of inactivity
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all Grosvenor Casino services
These tools are free and can be accessed through your account settings at any time. Using them is a sign of responsible gaming.
Support Organisations
If you or someone you know is struggling with gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare: www.gamcare.org.uk — Free counselling, information, and support for problem gamblers and their families. Telephone: 0808 8020 133 (free and confidential)
- GamStop: www.gamstop.co.uk — The National Self-Exclusion Scheme allowing you to self-exclude from all UK-licensed online gambling operators simultaneously
- Gamblers Anonymous: Free peer support and 12-step programme meetings across the UK
International Support
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org or call 1-800-GAMBLER (1-800-426-2537)
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
All of these organisations offer free, confidential help and are independent from Grosvenor Casino.
If You Need Help
Please don't suffer in silence. Problem gambling is a recognised health issue, and help is available. Whether you're experiencing mild concerns or serious difficulties, reaching out is the first step toward recovery.
Contact GamCare on 0808 8020 133 (24 hours, free, confidential) or visit www.gamcare.org.uk.
You can also speak with a GP or mental health professional about your concerns. Your wellbeing is important.